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Vendor Code of Conduct
We, at Geechoo, strive to facilitate a win-win situation for both the Buyer and the Seller. We would like to ensure a worthwhile experience for the Buyer and a fulfilling one for the Seller. To ensure this, we want to provide quality products and services from our Seller(s), we have laid down the Vendor Code of Conduct, to abide by rules and regulations. What can be sold on Geechoo? You can sell any of your creative products through Geechoo. It can be art and art related products like Paintings, Home Décor, Furniture, Clothing, Artificial Jewelry, Toys, Sculptures, Handmade items, Antiques and similar categories. All products will be strictly scrutinized before we put them up for a listing. What can’t be sold on Geechoo?
Alcohol, Tobacco and Tobacco based products, Drugs, Drug Paraphernalia, Medicines, Intoxicating Products or Services, Weed and/or any Intoxicating Herbal Substances, Perishable Food, Seeds, Plants.
Animals (Live or dead Animals), Products created using endangered species, Ivory, Animal Skins, Bones, Human Remains.
Weapons, Dangerous Materials, Any kind of Explosives, Fireworks, Gases, Toxic Materials, Radio Active Materials.
Products that you do not own the rights, Recalled Items/Products, Products and/or Services that infringes Copyrights, Trademarks and/or Intellectual Property.
Products, Services, Comments that support or promote Terrorism, Hate, Violence and/or Racism. Products or Services that promote organizations that support any kind of terrorism, hate, violence and/or belong to hateful groups. (Products or Services that denounce hate, terrorism, violence and/or racism will be allowed).
Pornography, Sex Toys (Dildos, Vibrators, etc), Mature Content (Non-Mature nude paintings, drawings, sculptures, art posters will be allowed but should be labeled as “Mature Content”).
Geechoo prohibits to knowingly sell, exhibit, trade, produce, or advertise anyunauthorized copy or reproduction of any work of art. Reproduction (in the form of a poster, print, or exact replica painting) is authorized only if it does not violate any applicable laws, copyrights, or trademarks.
Geechoo reserves the right to remove any user, product, comment(s), services that are not within the spirits of Geechoo. Products, Items, Services, Comment(s) that violates Geechoo’s policies will be removed from the site, and the user account and the seller’s selling privileges may be suspended and/or terminated. All products will be strictly scrutinized before we put them up for a listing. Representing Yourself on Geechoo We ensure that all our Sellers are genuine and committed to quality services. All Sellers are requested to ensure:
Transparency and Accuracy in information provided regarding themselves and their products.
Correct and true image used for putting up product listings.
Non-violation of intellectual property of others and no fraudulent malpractices.
Abiding by the Policies and ensuring proper services to Buyer(s) in terms of Payment, Shipping, Delivery and Cancellation and Return.
Any non-conformation to any of the above will be strictly handled by Geechoo and the seller’s selling privileges may be suspended and/or terminated. Communicating with Other Members All Sellers are requested to ensure that any kind of communication with Buyer(s) and Seller(s) is:
Non-abusive, Unparliamentary and Non-harassing in any way.
Non-interfering with products, transactions and information of other Seller(s).
Non-promotional or asking for donations/cash or kind for promotions/extortion or any other obscene, racist or sexual content.
Not asking Buyer(s) for any personal or financial information beyond what is required for a transaction.
All Sellers are requested to maintain proper business communication and also to refrain from communicating with someone, who has asked not to. Sellers should not send any personal mails to Buyers(s) or add other people in the mailing list. All communication between the Buyer and the Seller will be strictly scrutinized by Geechoo. Providing Proper Customer Service We, at Geechoo, want our Sellers to sell and build their brand using our platform. Satisfactory customer service is one of the ways to ensure happy and repeated Buyers. Hence, we request all Sellers to ensure proper customer services in terms of:
Providing proper information about products and Seller.
Ensuring timely processing and dispatch of items.
Sending proper information to the Buyer(s) regarding Shipping and other Policies.
Ensuring due diligence to Cancellation and Return cases.
Abiding by Terms and Conditions and ensuring fair resolution to any disputes.
Using the review system to improve and build positive reputation.
Responding to Requests for Cancellations and Returns All Sellers are requested to abide by the Cancellation and Return policies. Any request needs to be dealt with in time and with proper resolution. They can contact the Geechoo team to seek help for resolution of any discrepancy.